Have you ever encountered a situation with your telecom service provider, where you were charged for activation of unsubscribed services? if not, your network provider might not be Telenor! however Telenor ends up being a spare sim for dual simmers most of the time.
Recently i came back to India from new Zealand on a holiday, and started to use my moms number for a while. if i get a chance to rate Telenor for its services, on the scale of 10, i would give it an absolute zero. Reason being improper network coverage, disconnected calls, and most importantly i was hustled, and irritated to the core (activation of unsubscribed services/plans) repeatedly even after lodging a complain with concerned CSR at customer support Telenor.
My call to Telenor’s customer service representative: (27/11/2015, evening between 6:00-7:00 pm)
After introducing myself, i complained on happenings, and asked him to readout on previous balance deductions. here he starts to hide those fake/unsubscribed service oriented deductions, and starts to read out my call history and pertaining call charges. upon insisting and tightening my grip over the conversation, he starts reading out activated services one after the other, and corresponding deductions. i was surprised as i never ever heard about such services in my life or their benefits, and worst part about it is, i was charged for service deactivation as well (heights).
following are few among those activated unsubscribed services:
live Aarti pack: gods must be crazy!!
Special 10 pack: lol! never know whats special about this pack
Mobile Gupshup: is it a kind of golgappa/gupchup?? whats Gupshup!!
and list goes on…. forgot carzy names of others packs.
Upon pushing further on the roots of service activation, i was shocked to be blamed, and to be taught, on how to use a smart phone! At this point i realized the dubious nature of Telenor’s business, targeting people not-familiar with mobile phones and telecom services, making money in disguise.
after speaking to concerned CSR of telenor, it is clear that telenor is scamming millions of its customers, making billions of rupees through activation of unsubscribed services.
Present day scenario is evident of, companies directing themselves being more loyal towards consumers, and businesses being driven towards customer centric approach from product centric nature. #Telenor,”you lost the race”.
Thank god for possibility of porting my number to better service provider. Tomorrow is last day with telenor, from day after i will enjoy services of idea.
#telenor #telecomscams #nationalconsumerhelpline #logicalindian